Frequently asked questions
What happens after I complete my checkout?
You will receive a message with a dropbox link where you can upload your files to send directly to us. The email should include all instructions for your files, include what types of files we will need, what files we'll deliver, and how to organize your uploads. Check out our how it works section for more info.
What kind of files do you accept?
We recommend sending separate WAV files, all 16 bit / 44.1 khz.
What kind of files do you deliver?
We will send you a 16 bit / 44.1 khz WAV file and a 128kbps stereo MP3 file. If you require a different file type, you can add that note when sending through your files and we'll do our best to accommodate based on the files you send.
When can I expect my final podcast?
We have a turnaround time of 48 hours from when the upload is received by our team. If you are in need of a quicker turnaround, send through a custom request from our homepage and we'll do our best to help address your needs.
Do you offer monthly subscriptions?
We do! Fill out the custom subscription request form and we'll respond with a quote within 24 hours. We can accommodate most requests and will set you up with an auto-billing subscription so you don't have to worry about renewing each month.
What if I want to cancel my subscription?
You can cancel at any time without any penalties. Reach out to us and we'll take care of it for you.
Will you make my podcast sound flawless?
We'll certainly try! But, we can only do so much with the raw files you provide us. We help make your podcast sound better by de-noising, equalizing and compressing your audio, but cannot 'fix' a bad recording. The cleaner and clearer your recording, the more we'll be able to do with your files.
If you want us to take a listen to your files before committing to our services, reach out to us on our contact form and we'll give you feedback before you commit.
What DAW do you work in?
We edit all of our podcasts using Pro Tools 12 and Logic Pro X. We use plugins from Slate Digital, Waves and Izotope among others for our equalization, compression and de-noising.
Have more questions?